Frequently Asked Questions (FAQs):

Q1: Where do you source your exotic drinks and snacks from?

A: We source our exotic drinks and snacks from various regions around the world known for their unique and high-quality ingredients. We work closely with trusted suppliers who share our commitment to quality and sustainability to spread the taste of unique flavors from around the world.


Q2: What is the shelf life of your products?

A: The shelf life of our products varies depending on the specific item. We strive to ensure that all products are fresh and have sufficient remaining shelf life when shipped. Please refer to the product packaging or description for specific shelf life information. 

Please be advised that the date on the packaging could be the manufacturing date and NOT the expiration date. If this is the case please refer to the shelf life on the packaging to find out the expiration date. Also be advised that in select countries the date format could be different such as ( dd/mm/yyyy ) or ( yyyy/dd/mm ). 


Q3: Do you offer wholesale or bulk purchasing options?

A: Yes, we offer wholesale or bulk purchasing options for select products. If you are interested in placing a large order, please contact us for more information.


Q4: What is your return policy?

A: Please note, all sales are FINAL. We do not accept returns or refunds once the order has been placed. DramaticFlavors LLC cannot be held liable for lost, stolen, or damaged products as a result of courier transit. If your package was lost, stolen, or damaged please contact your shipping carrier for insurance and reimbursement matters. However, if you have any questions or need assistance filing a claim with the courier please do not hesitate to reach out to our customer service team.


Q5: How long does it take to process and ship orders?

A: Once your order is placed, we will process and ship it within 1-3 business days. Please note that processing times may be longer during peak seasons or promotional periods. Once your order is shipped, you will receive a confirmation email with tracking information to monitor its progress.


Q6: Do you ship internationally?

A: Currently, we offer shipping within the United States. However, international shipping options may be available for select countries. Please check our website or contact our customer support team to inquire about international shipping availability and rates.


Q7: Can I cancel or modify my order after it has been placed?

A: If you need to modify or cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that changes may not be possible once the order is processed and shipped.


Q8: How can I contact your customer support team?

A: You can reach our customer support team by visiting our website's Contact Us page or by emailing dramaticflavors@gmail.com. We aim to respond to all inquiries within 24-48 hours.


Q9: Why are your prices so high?

DramaticFlavors works hard to find exclusive products sourced from all over the world and because of this costs are implied per unit such as shipping, customs, import fees, and other miscellaneous expenses. We work closely with vendors from all over the world and are always looking for the latest products and best prices available.


Q10: The product I want isn't on your website?

Feel more than free to request any products that you can’t find on our store through our Product Request Form, and if we can access the product we will add it for you.


Q11: Can I send a gift to someone?

Yes, just make sure to put the receiver’s address as the shipping address and your own address as the billing address.


Chocolate Disclaimer: All of our products are carefully packed in an air conditioned location, however once they are with the couriers we unfortunately have no control over them. DramaticFlavors can not be held responsible for the melting of any products while in transit.

We hope these FAQs have addressed your queries. If you have any further questions or need additional assistance, please don't hesitate to reach out to our customer support team. We are here to help!